|
Terms and Conditions
Rentals Policy
How it works:
- Customer rents a tool for a pre agreed period (minimum period 1 week)
- Customers Card is authorised for the full retail amount of tool including shipping costs i.e EU702 £170.00 plus shipping costs total £180.56
- Tool is returned to Autotec-Direct on or before the agreed date by the customer in the condition shipped
- Customers card is charged the amount due in the rental agreement i.e £19.99 for EU702 for 1 week
- Total amount charged to the customer £19.99
Initial rental costs include delivery by us to the customer by fully insured and tracked service by a carrier of our choice. It is the customers responsibility to ensure the tool is returned to us in the condition it was dispatched on or before the agreed return date at the customers own cost, the customer is liable for all return shipping costs, the choice of return shipping is left to the customer, but all shipping must have an online tracking option, be insured to at least the purchase price of the tool and be able to be tracked online,with delivery confirmation with the customer providing the tracking number to Autotec-Direct on or before the day the item was agreed to be dispatched by any of the following means:
this is for the customers benefit as lost or non delivered rental tools will be charged at full purchase price.
We recommend Royal Mail Special Delivery as a return service as it will include insurance to £500.00 is trackable online and provides online delivery confirmation
All tools are security marked and will be fitted with anti tamper seals/marks.
Any item which has been the subject of tampering/opened casings or missing parts will be charged at the full retail price
shipping.
We use either Royal Mail or an appointed courier for all our shipping services.
Lost/damaged orders and shipping Insurance:
It is the customers sole responsibility to choose the correct shipping service and the level of insurance required, As a rule First class recorded Signed for service is covered up to £34.00 GBP and is not recommended for high value orders.
Special delivery is insured to £500 and is the recomended service for orders over £50.00
All International orders are shipped using a signed for priority service with a signature required on delivery and online tracking
Use of this website is at your own risk, we cannot be held responsible for lost orders
Payments
Payments received through Paypal or our online checkout are completed on their secure servers.They are commited to your security and privacy.You can be sure of a 100% safe transaction. If there is any part of the process you are not sure of we will be happy to help. You can contact us through our customer support email or telephone 08454 630674 with your concerns.
What information do we collect?
We collect information from you when you place an order.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
Like most websites, we use cookies and/or web beacons to enhance your experience, gather general visitor information, and track visits to our website. Please refer to the 'do we use cookies?' section below for information about cookies and how we use them.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To process transactions
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order
After a transaction, your private information (credit cards, financials, etc.) will not be kept on file for more than 60 days.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Your Consent
By using our site, you consent to our privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
Autotec-Direct.
Ardview Park
Newtownards
BT23 6SR
United Kingdom
support@autotec-direct.com
08454 630674
Returns.
Returns are accepted if wrongly supplied or found to be faulty, we will replace with an item of equal or greater value.
If found not satisfactory a refund or a replacement tool will be sent at our discretion on return of the goods. All goods are tested and checked for tampering, and are security marked
Unwanted/replacement goods are accepted for refund provided they are in an unopened and unused state buyer pays all return postage,refund of purchase price only.
Guarantees.
All our goods carry a 7day no quibble money back guarantee, if you dont like our products you can send them back for a full refund of the purchase price no questions asked (the item must be returned in unopened and unused condition) Any opened /used items are subject to checks for damage,tampering and are subject to at least a 10% restocking fee. Any postage costs involved in delivering and returning the item are non refundable.
WE DO NOT SELL ON APPROVAL
we would need you to contact us before returning goods for a returns authorisation reference number.Code readers are guaranteed for one year against defective workmanship.
Conditions of Use :
By purchasing any of the products on this website you are agreeing you have read and understood our terms and condiions.
orders are fulfilled on the premise you have read and understood the terms and conditions .
Information on this and any autotec-direct /carbulbs-direct shop web page is subject to change without notice. Connection of any equipment to your vehicle is at your own risk. Improper use may damage your Vehicle, In no event will Autotec-Direct/carbulbs-direct be liable for any damage whatsover (including without limitation damages relating to lost revenues or profits, lost data, work stoppage, computer failure or malfunction) resulting from or in any way related to the use of the any diagnostic readers/interface or software sold through this website/telephone order or any other channel
Distance Selling Regulations
As a mail order customer you have the right to cancel any item within 7 days of delivery provided it is in new and unused condition with original packaging and receipt. Items used will be deemed to have been accepted by you and therefore cannot be returned unless faulty. To cancel an item please e-mail us as advised above. Items must be received by us within 7 days of cancellation and you will receive a full refund to your credit card upon passed inspection of the goods. We will not refund your postage costs unless the item is faulty or there is an error in the delivery. Likewise, the item is to be returned at the customers cost.
All products are subject to design change without notice.
If you have any questions on our terms and conditions please contact us directly at:
sales@autotec-direct.com
tel 08454 630674
« Back
|
